Respond to Urgent Social Mentions

Never miss an angry customer on social media

Get instant alerts about urgent mentions with pre-drafted responses in your brand voice

What you'll get:

🚨 Urgent Mention - Reddit r/SaaS

Billing complaint needs response
Author: u/frustrated_founder
Post: "TaskMaestro just charged me 3x and support isn't responding. Considering switching to Monday. Anyone else have billing issues?"

View post

Suggested response:
"Hi u/frustrated_founder - I'm so sorry about the billing error and delayed response. That's not the experience we aim for. Can you DM me your account email? I'll fix this immediately and ensure it doesn't happen again.

  • Sarah from TaskMaestro"

Open draft response in Reddit

Who it's for

Social Media Managers, Customer Success Teams, Community Managers, Early-Stage Founders, Brand Managers, Support Teams

Why you need it

Turn potential PR disasters into customer wins. Respond in minutes, not hours. Show you care about every customer.

Setup time

5 minutes

Monitors

24/7 with smart prioritization

Covers

Reddit, X/Twitter, LinkedIn, YouTube, Facebook, HackerNews

Make this template yours

Edit the text below to make it your own

Ideas for tweaks

  • Categorize mentions by type (bugs, billing, competitive, etc...)
  • Add detailed rules about how to respond to different types of issues
  • Include more mentions, not just urgent issues
  • Log all issues to a Google Sheet, with sentiment, for batch review or future analysis

FAQ