Respond to Urgent Social Mentions
Never miss an angry customer on social media
Get instant alerts about urgent mentions with pre-drafted responses in your brand voice
Edit the prompt below to customize. Set up in 5 minutes.
Ideas for tweaks
- Categorize mentions by type (bugs, billing, competitive, etc...)
- Add detailed rules about how to respond to different types of issues
- Include more mentions, not just urgent issues
- Log all issues to a Google Sheet, with sentiment, for batch review or future analysis
How it works
🚨 Urgent Mention - Reddit r/SaaS
Billing complaint needs response
Author: u/frustrated_founder
Post: "TaskMaestro just charged me 3x and support isn't responding. Considering switching to Monday. Anyone else have billing issues?"
Suggested response:
"Hi u/frustrated_founder - I'm so sorry about the billing error and delayed response. That's not the experience we aim for. Can you DM me your account email? I'll fix this immediately and ensure it doesn't happen again.
- Sarah from TaskMaestro"
Who it's for
Social Media Managers, Customer Success Teams, Community Managers, Early-Stage Founders, Brand Managers, Support Teams
Why you need it
Turn potential PR disasters into customer wins. Respond in minutes, not hours. Show you care about every customer.
Monitors
24/7 with smart prioritization
Covers
Reddit, X/Twitter, LinkedIn, YouTube, Facebook, HackerNews
Integrations needed
Slack
FAQ